Written: Oct 20 '09 (Updated Oct 20 '09)

Product Rating: 5/5

Customer Service: 5/5  

Web Site Experience: 5/5 

Web Site Load Time: 5/5

Pros: Personable, flexible, knowledgeable loan officer with great initiative and customer service skills.

Cons: None, if you are comfortable dealing with a loan officer in a remote location.

The Bottom Line: Place your confidence in Mike Fleishour and you will not regret it!

kulawy's Full Review: Residential Finance Corporation

Mike Fleishour is truly the man of the hour in our household!  We were working with a large, national bank to refinance our mortgage and consolidate debt.  Things were moving along at a snail’s pace when we received a number of second opinion offers in the mail.  These don’t always look legitimate but I did some Internet research on Residential Finance Corporation and much to my surprise, I found not only positive but glowing comments!  So I called them one evening around 10:00 PM and 12 hours later, Mike Fleishour called me to learn about our unique situation and to discuss the products that would best meet our needs.  His perseverance paid off because we qualified for a special program that was perfectly suited for us.  Well, Mike accomplished in 5 weeks what the large, national bank couldn’t do in 5 months – he closed our loan!  The large, national bank sent an out-of-town appraiser who low-balled the value of our house.  Mike arranged for a local appraiser who came and valued our house at 20% higher.  This allowed us to consolidate more debt.

Even though Mike is located more than 1,000 miles from our home and I have never met him in person, I couldn’t ask for a better, more dedicated loan officer.  He is literally available 24 X 7.  Emails and phone calls are returned very quickly, often in a matter of minutes.  Early mornings, business days, evenings, late nights, and weekends, Mike is there for you.  His knowledge and customer service are very impressive.  Mike is very personable and flexible.  As you can imagine, during a refinancing process, there are occasional curve balls no matter how smooth the process goes.  You can’t have a better person than Mike in your corner during these times.  Mike appears energized by these challenges and is determined to get the best results for his client.  I’m sure there were curve balls that I didn’t even know about because Mike quickly overcame them.  Keep Mike informed, provide the requested information, return the required forms by his deadlines and I think you will be pleasantly surprised at the results.  A mobile notary public visited our house to conduct the closing, a process that took less than 45 minutes to complete.  Well done, Mike, thank you for your exceptional customer service!

Recommended:

Yes

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